Refund Policy

Introduction

At BuildSuite, we are committed to providing high-quality construction management solutions to help our customers streamline their projects. We understand that sometimes, our services may not meet your needs. Below is our refund policy for both our Public SaaS products and Custom Projects/Solutions.

Public SaaS Products

We offer a full refund for our Public SaaS products within 3 months of purchase. To request a refund, please provide a written reason for discontinuing the product. We respect your decision and will not ask any further questions. Once we receive your written request, we will process your refund within 7 working days.

Custom Projects and Solutions

For custom projects and solutions, the terms of refund will be mutually agreed upon at the beginning of the project. If the service needs to be cancelled or the contract needs to end, the agreed-upon terms will apply to both parties involved.

How to Request a Refund

1. Public SaaS Products:
   • Send an email to [support@buildsuite.com] with your purchase details and a written reason for discontinuing the product.
   • Our team will review your request and process the refund within 7 working days.
2. Custom Projects and Solutions:
   • Refer to the specific terms outlined in your project contract.
   • Contact your project manager or send an email to [support@buildsuite.com] to initiate the refund process.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our support team at [support@buildsuite.com] or call us at [+91 807 807 8519].

Thank you for choosing BuildSuite. We value your business and are here to support you.